As soon as your purchase goes through, you'll automatically receive two emails:-

1 x receipt confirming your payment
1 x Order email containing your unique 16-digit license code

When you're ready to play simply click the 'Launch Game' button and follow the on-screen instructions as the game loads.

Once you reach the main menu, you can begin your game using the 'Start New Game' button. You will then be asked for your license code. Copy and paste it from your order email into the box (don't forget the dashes) and you'll be off on your escape!

*If you can't find your order email, please check your spam and promotions folders. If you need your code resending, and you have your order number, please use the license code retrieval in the contact form

If you think you may have mistyped your email address or have purchased with a payment method connected to an email you cannot access, please contact us via the contact form.

Yes! The easiest way to do this is with one of our lovely gift cards.
You can send a message and decide on what day and time the card will arrive. Easy peasy!

Your code will not expire until you complete your escape! You can start the game whenever you are ready. You can even play across mutilple sessons and the game will save your progress. There's absolutely no time limit so take as long as you need.

You'll need a PC or Mac computer to play the game but a lot of people do stream it to their TV over wi-fi, using Apple TV, Chromecast (or similar) or a good old HDMI cable.

This is a really fun way to do it because you can get the benefit of the bigger screen and audio.

Laptop to TV streaming set-ups will vary depending on your type of computer and TV but, if you can stream a regular website from your computer to the TV, you can stream the game ;-)

We also have a digital backpack system which lets everyone examine the clues on their phones / tablets, which is very handy for puzzle solving.

We've given our games a PG-13, meaning there's no violence, adult themes, or gory scenes. The dialogue may include a few mild swear words, but only within the boundaries of age-appropriate content.

The puzzles can be quite challenging, even for grown-ups, so we always recommend children play with an adult who can provide guidance.

However, we've had many escapees from 11+ and hundreds of great reviews from families who've played together. Our Trustpilot page is a good place to get the lowdown direct from players!

*Please note that Hallows Hill contains references to historical practices of Spiritualism and features a section involving a Ouija board.