Easy to start.
Made to play together.

Once your payment is complete, we'll email you a link to launch your game, your unique access code and simple instructions. You can start playing straight away or save your adventure for whenever you're ready.

TO PLAY THE GAME
+ A desktop, laptop (Mac or PC) or Chromebook computer
+ Good internet connection
+ Recommended download speed of at least 10Mbps

TO HOST A GAME VIA VIDEO CHAT
+ A video chat platform which allows screen & audio sharing - We recommend Zoom or Google Meet
+ A recommended upload speed of at least 2.5Mbps.

How do I test my internet speed?
If you're not sure how good your internet connection is just type 'internet speed test' into Google and run speed test.

We designed the games to be easy to play over any video chat platform which allows screen and audio sharing (Zoom, Google Meet, Teams etc)

Here's how you play remotely:

- Buy one game for your whole team

- Pick one person to be 'host' who will load the game. It’s helpful if the host’s internet speed is stable!
- The host loads up the game on their computer using the link on the purchase email, then shares their screen and audio with the rest of the team.

You will be walked through this, step-by-step, at the start of the game.

All team members also have access to the digital backpack app, which allows everyone to explore clues and objects on their own devices / phones - super helpful for online teams!

For the team members who aren't clicking the buttons and hosting the game (especially those playing over video chat) we've created a Digital Backpack. Once the game loads you'll be shown how they can open it on their own phone, tablet or computer browser tab. The backpack updates in real-time with the clues that you find along the way so that everyone can investigate them at their own pace.

The Digital Backpack will work on most android and IOS devices as well as your computer browser.

License codes are emailed automatically as soon as your order is processed. Please check your spam and other folders to make sure it hasn't found its way in there. Gmail and Hotmail are particularily prone to putting these emails into random folders! It's worth searching 'Wolf Escape Games' in your inbox.

If you paid by Apple Pay, Google Pay or Shop Pay, the email will go to the address linked to your payment account.

If you no longer have access to the email it has been sent to, or have mistyped your email address, please contact us via the contact form below and we'll get back to you asap.

Yes! The easiest way to do this is with one of our lovely giftcards.

You can send a message and decide on what day and time the card will arrive. Easy peasy.

Our gift cards can be redeemed against any of our games or bundles, so they can pick the adventure that suits them best.

Your code will not expire until you complete your escape so you can buy now, and can start the game whenever you are ready.

You can even play across multiple sessions and the game will save your progress. There's absolutely no time limit so take as long as you need.

You only need one ticket for your whole team!

Whether you're playing at home or online, everyone will have access to the Digital Backpack on their own device so they can investigate clues independently. The game will help you set all this up.

We recommend teams of 2-6 but really it's up to you. There's no limit. 😊

If you're trying to purchase on your phone the checkout screen will not show the discount box by default. To enter your code tap the 'show order summary,' which is at the top of the payment screen. Paste your code in there, apply and you're all set.

Absolutely! Our games are brilliant for work teams - whether you’re planning a small team social, a big company-wide event, or just fancy swapping another Zoom call for something a little more exciting.

We offer dedicated Team Events packages with flexible setup options and discounts for larger groups. You can find all the details on our Team Events page.

If you’d like a hand choosing the right game, working out numbers, or cooking up something extra special for your team, just send us an enquiry - we’re always happy to help you plan a cracking event.

You'll need a PC or Mac computer to play the game but a lot of people do stream it to their TV over wi-fi, using Apple TV, Chromecast (or similar) or a good old HDMI cable.

This is a really fun way to do it because you can get the benefit of the bigger screen and audio.

Laptop to TV streaming set-ups will vary depending on your type of computer and TV but, if you can stream a regular website from your computer to the TV, you can stream the game ;-) Just be sure to send your entire desktop to your TV, not the game as an app.

If you run into any difficulty streaming the video sections of the game, please check for the 'embedded' video version in the troubleshooting section of the settings menu. The embedded version can be easier for some streaming setups to handle.

We also have a digital backpack system which lets everyone examine the clues on their phones / tablets, which is very handy for puzzle solving.

No, to play the main game you need to use a desktop or laptop computer.You can use Mac or PC as long as you use a Chrome, Firefox or Edge browser.

The game is not currently compatible with iPads or tablets.

Our games are designed to work on the average, up to date laptop. You don't need a super computer to play!

If you're planning an event or a special night in, and want to make sure your set-up is compatible, you can always start the game, double-check everything is running smoothly and reset to the beginning via the settings menu before you begin.

If you have any technical difficulties please check the 'technical issues' section below. If you can't find a solution just let us know via the contact form. If we can't get you up and running we'll refund you in full.

We've given our games a PG-13, meaning there's no violence, adult themes, or gory scenes.

The puzzles can be quite challenging, even for grown-ups, so we always recommend children play with an adult on hand who can provide guidance.

Hallows Hill* is more on the spooky side than outright scary, so should be no problem for kids who won't be unsettled by a ghostly tale or a bit of a jump scare.

However, we've had many escapees from 11+ and hundreds of great reviews from families who've played together. Our Trustpilot page is a good place to get the lowdown direct from players!

*Please note that Hallows Hill contains references to historical practices of Spiritualism and features a section involving a Ouija board.

Yes, you can absolutely play solo if you fancy the challenge. We recommend getting the headphones on, dimming the lights and diving in!

The game saves your progress as you go so if you need to take a break to make a cocktail, put the kids to bed, or just calm your nerves, you can close it down and pick up where you left off at a later date.

Once your escape is fully complete however, you won't be able to go back inside!

Each game code is valid for a single play-through, much like a real-life escape room. While there are a few “choose your adventure” moments along the way, the core puzzles and main storyline remain the same each time.

That said, Miami Bay includes both a Standard and Extended version — so you can take two trips back to 1985 for the price of one.

Please double check you have copied and pasted the code correctly, including the dashes, without any extra spaces. If that doesn't work try typing out the code rather than pasting it. Remember, it is case sensitive.

If you're still having trouble, please contact us via the contact form below and we'll get back to you as soon as possible.

If you've double checked all the tech specs listed above then the best thing to do is to switch browsers. You can use Chrome, Edge or Firefox, whichever you aren't already using.

You can also switch to incognito or private mode on your current browser.

99% of the time this will get you back on your way. If not, here are some additional steps to try:

+ Double check your internet connection. (If your connection is extremely slow the game can take up to 10 minutes to initially load so please be patient).
+ Give your browser the most memory available by closing all other tabs, browsers and background apps.
+ If possible, try loading the game on a different computer

If you still have trouble, please contact us using the form below, inlcuding either your order number or game license code, and we'll get back to you as soon as possible.

If we can't get you started we'll refund you in full.

Glitches are rare but they can happen. These two steps will fix 99% of issues:-

1. Switch to a different compatible browser. You can use Chrome, Edge or Firefox, whichever you aren't already using.

Simply load up the game in the new browser window, select 'continue game', paste in your code and you'll be back to where you left off.

2. You can also try switching to 'incognito' or 'private' browsing mode. You can find this option in your browser menu by going to 'File'.

We also recommend closing as many other browser tabs and background apps as you can to give the game the most memory possible.

Please also note - the game is not supported on the Safari browser. You may not realise you are using it and everything will be going fine until you suddenly get a black or frozen screen! In the event of this happening please switch to Chrome, Firefox or Edge and you should be fine to continue.

Very occasionally glitches are caused by a more fundamental hardware conflict between the game and your computer. This can happen on older machines especially. If changing browsers isn't fixing your issue, please try playing the game on a different machine if you are able to.

If you're still having issues please contact us via the contact form below. If we can't get you up and running we'll refund you in full.

Glitches are rare but they can happen. These two steps will fix 99% of issues:-

1. Switch to a different compatible browser. You can use Chrome, Edge or Firefox, whichever you aren't already using.

Simply load up the game in the new browser window, select 'continue game', paste in your code and you'll be back to where you left off.

2. You can also try switching to 'incognito' or 'private' browsing mode. You can find this option in your browser menu by going to 'File'.

We also recommend closing as many other browser tabs and background apps as you can to give the game the most memory possible.

Please also note - the game is not supported on the Safari browser. You may not realise you are using it and everything will be going fine until you suddenly get a black or frozen screen! In the event of this happening please switch to Chrome, Firefox or Edge and you should be fine to continue.

Very occasionally glitches are caused by a more fundamental hardware conflict between the game and your computer. This can happen on older machines especially. If changing browsers isn't fixing your issue, please try playing the game on a different machine if you are able to.

If you're still having issues please contact us via the contact form below. If we can't get you up and running we'll refund you in full.