Once your purchase is successful, you'll automatically receive two emails a few minutes later. One will be a receipt confirming your payment, the other will be your game order email. It will contain your 16-digit license code and the button to launch the game. Simply click the button and follow the on-screen instructions as the game loads.

Once you reach the main menu, you can begin your game using the 'start new game' button. You will then be asked for your license code. Copy and paste it from your order email into the box (including the dashes) and you'll be off on your escape!

License codes are emailed automatically as soon as your order is processed. Please check your spam and other folders to make sure it hasn't found its way in there. Gmail and Hotmail are particularily prone to putting these emails into random folders! It's worth searching 'Wolf Escape Games' in your inbox.

If you paid by Apple Pay, Google Pay or Shop Pay, the email will go to the address linked to the payment account, not the address you used in checkout.

If you still can't find it, simply use the contact form below and we'll get back to you asap.

Yes! The easiest way to do this is with one of our lovely gift cards. You can send a message and decide on what day and time the card will arrive. Easy peasy!

Your code will not expire until you complete your escape! You can start the game whenever you are ready. You can even play across mutilple sessons and the game will save your progress. There's absolutely no time limit so take as long as you need.

If you're trying to purchase on your phone the checkout screen will not show the discount box by default. To enter your code tap the 'show order summary,' which is at the top of the payment screen. Paste your code in there, apply and you're all set.

No, each code is for a single play through of the game. We've designed it to work much like a real life escape room in this way. Although there are a few 'choose your adventure' elements inside the game, the puzzles and main gameplay stay the same.

If you loved Hallows Hill and crave some more, fear not! We are currently making our second game so stay tuned... 😊

Just 1! If you're playing online you only need to buy the game once. You will then load the game and stream it to your team via video chat.

Everyone will have access to a 'digital backpack' on their own device so they can investigate clues independently. The game will help you set all this up.

We recommend teams of 2-6 but really it's up to you. There's no limit. 😊

TO PLAY THE GAME
+ A desktop, laptop (Mac or PC) or Chromebook computer
+ Google Chrome, Firefox and Edge browser (please note, we cannot currently support Safari)
+ Good internet connection
+ Recommended download speed of at least 10Mbps

TO HOST A GAME VIA VIDEO CHAT
+ A video chat platform which allows screen & audio sharing - We recommend Zoom or Google Meet
+ A recommended upload speed of at least 2.5Mbps.

How do I test my internet speed?
If you're not sure how good your internet connection is just type 'internet speed test' into Google and run speed test.

No, to play the main game you need to use a desktop or laptop computer or a good Chromebook. You can use Mac or PC as long as you use a Chrome, Firefox or Edge browser.

To play on a TV you can use either Apple Airplay, Chromecast, or similiar to stream the game from your computer. Or you can connect with a HDMI cable for the big screen experience.

Sorry but the game is not currently compatible with ipads or tablets.

Our game is designed to work on the average, up-to-date laptop. You don't need a super computer to play! If you're planning an event and want to make sure your set-up is compatible, we've created a test level that you can access from the main menu to double check everything is running smoothly before you begin.

If you have any technical difficulties please check the 'technical issues' section below. If you can't find a solution just let us know via the contact form. If we can't get you up and running we'll refund you in full.

We designed the game to be easy to play over video chat, as well as in a single location.

You only need to buy one game for your whole team, then pick someone to ‘host’ - just make sure their internet speed will handle video streaming!

The host loads up the game on their computer using the link on your purchase email, and shares their screen and audio with the rest of the team.

The game set-up walks you through all of this at the start, including how to access the digital backpack app, which allows everyone to explore clues and objects on their own devices / phones - super helpful for online teams!

For the team members who aren't clicking the buttons and hosting the game (especially those playing over video chat) we've created a Digital Backpack. Once the game loads you'll be shown how they can open it on their own phone, tablet or computer browser tab. The backpack updates in real-time with the clues that you find along the way so that everyone can investigate them at their own pace.

The Digital Backpack will work on most android and IOS devices as well as your computer browser.

We've given this game a PG 13 rating, which means there is no blood, adult themes or violence in the game. However, it is a bit scary in some places! If you think your child will be sensitive or scared by a ghost story, then we'd advise you play it through yourself before they have a go.

The puzzles themselves can be quite challenging so we would always recommend children play with an adult who can help them out.

Yes, you can absolutely play solo if you fancy the challenge but we think it's really fun to invite a team of friends or family and put your combined brain power to work! Your team can be either sat with you or you can screen-share the game over video call such as Zoom or Google.

The game saves your progress as you go so if you need to take a break to make a cocktail, put the kids to bed, or just calm your nerves, you can close it down and pick up where you left off at a later date. Once your escape is complete however, you won't be able to go back inside.

No. Once you've escaped you'll need to purchase a new code to play again. If you're subscribed to our mailing list however you'll be the first to know about our next game, as well as promotions and discounts throughout the year.

Yes, all of our games are closed captioned.

Please double check you have copied and pasted the code correctly, including the dashes, without any extra spaces. If that doesn't work try typing out the code rather than pasting it. Remember, it is case sensitive.

If you're still having trouble, please contact us via the form below and we'll get back to you as soon as possible.

If you've double checked all the tech specs listed above then the best thing to do is to switch browsers. You can use Chrome, Edge or Firefox, whichever you aren't already using.

99% of the time this will get you back on your way. If not, here are some additional steps to try:

+ Double check your internet connection. (If your connection is extremely slow the game can take up to 10 minutes to initially load so please be patient).
+ Give your browser the most memory available by closing all other tabs, browsers and background apps.
+ If possible, try loading the game on a different computer

If you still have trouble, please contact us using the form below, inlcuding either your order number or game license code, and we'll get back to you as soon as possible.

If we can't get you started we'll refund you in full.

Glitches are rare but they can happen. The best thing to do if you are having difficulty is to switch browsers. This solves the vast majority of issues. You can use Chrome, Edge or Firefox, whichever you aren't already using.

Simply load up the game in the new browser window, select 'continue game', paste in your code and you'll be back to where you left off.

We also recommend closing as many other browser tabs and background apps as you can to give the game the most memory possible.

Please also note - the game is not supported on the Safari browser. You may not realise you are using it and everything will be going fine until you suddenly get a black or frozen screen! In the event of this happening please switch to Chrome, Firefox or Edge and you should be fine to continue.

Very occasionally glitches are caused by a more fundamental hardware conflict between the game and your computer. This can happen on older machines especially. If changing browsers isn't fixing your issue, please try playing the game on a different machine if you are able to.

If you're still having issues please contact us via the form below. If we can't get you up and running we'll refund you in full.

If you're sure that your computer covers all the tech specs above then you should expect smooth video playback. If this is not the case, it is usually a browser settings conflict, not anything to do with your internet speed.

This is usually fixed by switching browsers. You can use Chrome, Edge or Firefox, whichever you aren't already using.

Simply load up the game in the new browser window, select 'continue game', paste in your code and you'll be back to where you left off.

If that doesn't improve things and you're sure that your internet connection is fast and consistent, then it could be a hardware conflict that is causing problems. This is very rare but it can happen. If changing browsers isn't fixing your issue, please try playing the game on a different machine if you are able to.

If you're still having issues please contact us via the form below. If we can't get you up and running we'll refund you in full.