Once your purchase goes through, you'll automatically receive two emails a few minutes later. One will be a receipt confirming your payment, the other will be your game order email. It will contain your 16-digit license code and the button to launch the game.

When you're ready to play, simply click the 'Launch Game; button and follow the on-screen instructions as the game loads.

Once you reach the main menu, you can begin your game using the 'start new game' button. You will then be asked for your license code. Copy and paste it from your order email into the box (including the dashes) and you'll be off on your escape!

License codes are emailed automatically as soon as your order is processed. Please check your spam and other folders to make sure it hasn't found its way in there. Gmail and Hotmail are particularily prone to putting these emails into random folders! It's worth searching 'Wolf Escape Games' in your inbox.

If you paid by Apple Pay, Google Pay or Shop Pay, the email will go to the address linked to your payment account, not the address you used in checkout.

If you still can't find it, simply use the chat button or contact us via the contact form below and we'll get back to you asap.

Yes! The easiest way to do this is with one of our lovely gift cards. You can send a message and decide on what day and time the card will arrive. Easy peasy!

Your code will not expire until you complete your escape! You can start the game whenever you are ready. You can even play across mutilple sessons and the game will save your progress. There's absolutely no time limit so take as long as you need.

Just 1! If you're playing online you only need to buy the game once. You will then load the game and stream it to your team via video chat.

Everyone will have access to a 'digital backpack' on their own device so they can investigate clues independently. The game will help you set all this up.

We recommend teams of 2-6 but really it's up to you. There's no limit. 😊

If you're trying to purchase on your phone the checkout screen will not show the discount box by default. To enter your code tap the 'show order summary,' which is at the top of the payment screen. Paste your code in there, apply and you're all set.

Very soon!
We'll be releasing Miami Bay in November 2023.

Please sign up for updates on the release via one of the 'keep me informed' buttons above and you'll be the first to know.

TO PLAY THE GAME
+ A desktop, laptop (Mac or PC) or Chromebook computer
+ Google Chrome, Firefox and Edge browser (please note, we cannot currently support Safari)
+ Good internet connection
+ Recommended download speed of at least 10Mbps

TO HOST A GAME VIA VIDEO CHAT
+ A video chat platform which allows screen & audio sharing - We recommend Zoom or Google Meet
+ A recommended upload speed of at least 2.5Mbps.

How do I test my internet speed?
If you're not sure how good your internet connection is just type 'internet speed test' into Google and run speed test.

You'll need a PC or Mac computer to play the game but a lot of people do stream it to their TV over wi-fi, using Apple TV, Chromecast (or similar) or a good old HDMI cable.

This is a really fun way to do it because you can get the benefit of the bigger screen and audio.

Laptop to TV streaming set-ups will vary depending on your type of computer and TV but, if you can stream a regular website from your computer to the TV, you can stream the game ;-)

We also have a digital backpack system which lets everyone examine the clues on their phones / tablets, which is very handy for puzzle solving.

No, to play the main game you need to use a desktop or laptop computer. You can use Mac or PC as long as you use a Chrome, Firefox or Edge browser.

The game is not currently compatible with iPads or tablets.

Our game is designed to work on the average, up-to-date laptop. You don't need a super computer to play! If you're planning an event and want to make sure your set-up is compatible, we've created a demo level that you can access from the main menu to double check everything is running smoothly before you begin.

If you have any technical difficulties please check the 'technical issues' section below. If you can't find a solution just let us know via the contact form. If we can't get you up and running we'll refund you in full.

We designed the games to be easy to play over video chat, as well as in a single location.

You only need to buy one game for your whole team, then pick someone to ‘host’ - just make sure their internet speed will handle video streaming!

The host loads up the game on their computer using the link on your purchase email, and shares their screen and audio with the rest of the team.

The game set-up walks you through all of this at the start, including how to access the digital backpack app, which allows everyone to explore clues and objects on their own devices / phones - super helpful for online teams!

For the team members who aren't clicking the buttons and hosting the game (especially those playing over video chat) we've created a Digital Backpack. Once the game loads you'll be shown how they can open it on their own phone, tablet or computer browser tab. The backpack updates in real-time with the clues that you find along the way so that everyone can investigate them at their own pace.

The Digital Backpack will work on most android and IOS devices as well as your computer browser.

We've given our game a PG 13 rating, which means there is no blood, adult themes or violence in the game. However, it is definitely a ghost story and can be a bit scary in places for some people!

The puzzles themselves can be quite challenging so we would always recommend children play with an adult who can help them out.

*The story does contains references to the historical practice of Spiritualism, and includes a section with a Ouija board.

Yes, you can absolutely play solo if you fancy the challenge but we think it's really fun to invite a team of friends or family and put your combined brain power to work! Your team can be either sat with you or you can screen-share the game over video call such as Zoom or Google.

The game saves your progress as you go so if you need to take a break to make a cocktail, put the kids to bed, or just calm your nerves, you can close it down and pick up where you left off at a later date. Once your escape is complete however, you won't be able to go back inside.

No, each code is for a single play-through of the game. We've designed it to work much like a real life escape room in this way. Although there are a few 'choose your adventure' elements inside the game, the puzzles and main gameplay stay the same.

If you loved Hallows Hill and Miami Bay and crave some more, fear not! We are planning on making another game for release in 2024!

Yes, all of our games are closed captioned.

Hallows Hill is a browser game, which means you can play it on your computer just as you would if you were accessing a regular website.

The concept of the game is based around the story of a missing old lady, who has vanished from her residential home. In order to find her, your team is lead to a spooky abandoned house (Hallows Hill) which has a deep connection to her past. You must enter the house and work your way around it by solving puzzles and riddles, unlocking the story (and the rooms) one by one until you reach the conclusion of the story.

All of the interaction is done by pointing and clicking your mouse trackpad but there are many clues to investigate - the puzzles have a good mix of logic and deduction and there is a lot of video, just as you will have seen in the adverts.

The game usually takes around 90 minutes / 2 hours to complete and it's designed to be played in teams, although only one person will be 'pressing the buttons' but we also have a digital backpack system which lets everyone examine the clues on their phones / tablets - very handy for puzzle solving! On purchase you will receive an email with your license code on and a link to play. You can start whenever you like. You can also stop and start as much as you like (the game has an autosave), there's no time limit to finish.

You code only expires once you complete your escape. There is also a demo game which you can try before you play for real. All of this is available when you launch the game from your purchase email.

WHAT DO I NEED TO PLAY?
You'll need a PC or Mac computer to play but a lot of people stream it to their TV over wi-fi / Apple TV/ Chromecast OR HDMI cable. This is a really fun way to do it because you can get the benefit of the bigger screen and audio - sound is an important part of the immersion!

PLAYING OVER VIDEO CHAT
If your team are not all in one location we designed the game to be super easy to play over Zoom, Teams or Google Meet or any video chat platform which supports screen and audio sharing. You only need to buy one game for your whole team, then pick someone to ‘host’ (just make sure their internet speed will handle video streaming) The host loads up the game on their computer using the link on your purchase email, and shares their screen and audio with the rest of the team. The game set up walks you through all of this.

We can hardly wait!

Our next adventure, "Sherlock Homes: Phantom's Hour" is set to launch in early November 2024.

Want to be the first to know? Sign up to the wolfpack and stay in the loop!

Please double check you have copied and pasted the code correctly, including the dashes, without any extra spaces. If that doesn't work try typing out the code rather than pasting it. Remember, it is case sensitive.

If you're still having trouble, please contact us via the chat function or the form below and we'll get back to you as soon as possible.

If you've double checked all the tech specs listed above then the best thing to do is to switch browsers. You can use Chrome, Edge or Firefox, whichever you aren't already using.

You can also switch to incognito or private mode on your current browser.

99% of the time this will get you back on your way. If not, here are some additional steps to try:

+ Double check your internet connection. (If your connection is extremely slow the game can take up to 10 minutes to initially load so please be patient).
+ Give your browser the most memory available by closing all other tabs, browsers and background apps.
+ If possible, try loading the game on a different computer

If you still have trouble, please contact us using the form below, inlcuding either your order number or game license code, and we'll get back to you as soon as possible.

If we can't get you started we'll refund you in full.

Glitches are rare but they can happen. These two steps will fix 99% of issues:-

1. Switch to a different compatible browser. You can use Chrome, Edge or Firefox, whichever you aren't already using.

Simply load up the game in the new browser window, select 'continue game', paste in your code and you'll be back to where you left off.

2. You can also try switching to 'incognito' or 'private' browsing mode. You can find this option in your browser menu by going to 'File'.

We also recommend closing as many other browser tabs and background apps as you can to give the game the most memory possible.

Please also note - the game is not supported on the Safari browser. You may not realise you are using it and everything will be going fine until you suddenly get a black or frozen screen! In the event of this happening please switch to Chrome, Firefox or Edge and you should be fine to continue.

Very occasionally glitches are caused by a more fundamental hardware conflict between the game and your computer. This can happen on older machines especially. If changing browsers isn't fixing your issue, please try playing the game on a different machine if you are able to.

If you're still having issues please contact us via the chat button or the form below. If we can't get you up and running we'll refund you in full.

If you're sure that your computer covers all the tech specs above then you should expect smooth video playback. If this is not the case, it is usually a browser settings conflict, not anything to do with your internet speed.

This is usually fixed by switching browsers. You can use Chrome, Edge or Firefox, whichever you aren't already using.

Simply load up the game in the new browser window, select 'continue game', paste in your code and you'll be back to where you left off.

You can also try switching to 'incognito' or 'private' browsing mode.

These two steps will fix 99% of issues but if that doesn't improve things and you're sure that your internet connection is fast and consistent, then it could be a hardware conflict that is causing problems. This is very rare but it can happen. If changing browsers isn't fixing your issue, please try playing the game on a different machine if you are able to.

If you're still having issues please contact us via the chat button or contact form below. If we can't get you up and running we'll refund you in full.